We help our clients climb through mirrors. Our company name ‘The Lookingglass’ refers to the book ‘Through the Looking-Glass (and what Alice Found There)’.

The sequel to ‘Alice’s adventures in Wonderland’ that is set some six months later than the earlier book, Alice again enters a fantastical world, this time by climbing through a mirror into the world that she can see beyond it.

We help our clients climb through mirrors in the domain of Services, where we help to identify, design, build, launch, evaluate and optimize service products and portfolios. We believe that successful service businesses are primarily driven by four funda-mental principles:

1. Organize around clients
2. Build professional platforms
3. Connect & leverage resources
4. Improve continuously

We help our clients understand and implement these principles in their organization.

Our Service KIT (™) Methodology offers our clients a pragmatic approach to design, build, distribute and maintain new service products.

Service KIT Manager is the cloud-based environment that stores your assets, enables you to keep track of customer feedback and to organise for maintenance of your service kit.